Shipping Policy
We do our best to process and ship orders within seven (7) to fourteen (14) business days of order placement.
Orders are processed during our routine business hours.
Once order processing is complete, orders are then parceled up with care, and shipped via USPS, UPS, or DHL Express, depending on the shipping method selected at checkout.
Be advised, orders will not be processed and/or shipped outside of our routine business hours.
Refer to our Business Operations for more information regarding business hours. Our Business Operations can be viewed here.
Our Order Submission and Processing Policy can be viewed here.
Shipping and Handling Fees
Shipping costs are calculated at checkout utilizing the carrier's shipping rates.
Handling costs are calculated utilizing our rates.
Please note that, upon checkout, you will see one fee assessed for shipping. Our handling fee is included in this amount.
Shipping Schedule
We utilize a weekly shipping schedule to ensure orders are processed and shipped timely.
Once an order is processed and prepared for shipment, the parcel is scheduled to be posted for the following Wednesday.
Please note that, in the event of a business closure or holiday, orders may be shipped before or after the scheduled day to ensure timely shipment and delivery.
Shipping Times
Shipping times vary, depending on the service selected at checkout.
Tracking Information
Tracking information may not be available for all shipping services.
Tracking Information Availability:
- May not be available for parcels shipped via USPS First Class.
- Available for parcels shipped via USPS Priority Mail.
- Available for parcels shipped via UPS.
- Available for parcels shipped via DHL Express.
Our primary shipping method is USPS Priority Mail, parcels are tracked and insured.
Errors and Corrections
We reserve the right to correct any pricing and/or shipping errors.
Customs and Import Fees
Arcana is not responsible for any customs or import fees you may incur during or after parcels have been shipped (for example: taxes, tariffs, VAT).
Return to Sender
If a parcel is returned to sender, we will only resend upon verification that the parcel has been successfully returned to Arcana and all items are accounted for.
If the reason for return is not due to an error made by Arcana during order processing, an additional shipping fee will be assessed, depending on costs incurred. Clients will be invoiced once the order has been re-processed and is ready for re-shipment. Be advised, we will only re-ship once the invoice has been paid.
Lost or Stolen Parcels
Arcana is not responsible or liable for lost or stolen parcels.
Shipping Carriers and Federal Holidays
Our shipping carriers, USPS and UPS, are closed for business on Federal Holidays. As such, orders may be processed, but may not shipped until the carrier's resume of business.
